Frequently Asked Questions

We’re here to help.  These are the most common questions from our customers. If you have any other questions, please contact us.

Where can I purchase Arrived products?

Currently we are only selling through the Arrived website, we will update our site if anything changes.

How do I clean my nappy bag?

Spot clean with a damp cloth only and air dry flat. Please do not immerse in water. Please note these bags are not fully waterproof.

Do Arrived’s nappy bags come with pram clips?

Pram clips are sold separately and do not come with our backpacks, crossbody bags, or tote bags. However, they are included with our pram caddy baby bags.

Want to know anything else?

If you have any other questions you can email us at info@arrived.shop or get in touch through our contact page.