Frequently Asked Questions

We’re here to help.  These are the most common questions from our customers. If you have any other questions, please contact us.

Where can I purchase Arrived products?

Currently we are only selling through the Arrived website, we will update our site if anything changes.

How do I clean my nappy bag?

Spot clean with a damp cloth only and air dry flat. Please do not immerse in water. Please note these bags are not fully waterproof.

Arrived pram clips are sold seperately and do not come with the nappy bags

All nappy bags are designed by the Arrived founder Karen in Sydney Australia. All of our nappy bags are produced in China by an ethically sourced manufacturer who passes BSCI regulations.

Want to know anything else?

If you have any other questions you can email us at or get in touch through our contact page.